Phone: 0800 3202100

Monday - Friday 9.00am-5.00pm

Booking Conditions

Why should I read the Booking Conditions?

Because it is very important.  Our Booking Conditions form a key part of our agreement with you and forms the basis of a legally binding contract between you as the lead name making the booking, anyone else in your party and us. When you make this booking as the lead name you undertake that you have the authority to accept, and do accept, on behalf of your party the terms of these booking conditions.  This contract is made subject to the terms of these booking conditions, which are governed by English Law, and the non-exclusive jurisdiction of the English Courts. These contract terms and financial guarantees will not apply to any holiday involving any type of air travel. Instead, you will be provided with the booking conditions of the ATOL holder as shown on the individual brochure page.  If you did not see these conditions of booking before  you made your booking and you are not happy to proceed with the booking now that you have seen it please return all documentation to us within 7 days of receiving this your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel.

 

How and when does the contract between us take effect?

The contract is made when your booking has been recorded by us and we issue a confirmation of booking.  We will send you the confirmation of your booking within 10 working days.  Please check all the details very carefully to ensure that everything is correct and tell us immediately of any errors.

 

How is my holiday money protected?

East Anglian Holidays Limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel, Package Tours Regulations 1992'' all passengers booking with East Anglian Holidays Limited is fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of East Anglian Holidays Limited. This insurance has been arranged with MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company registration: 08444204 authorized and regulated by the Financial Conduct Authority registration number 678541) under a binding authority with the insurer CBL Insurance Europe Limited (registered address 2nd Floor 13-17 Dawson Street Dublin 2 Ireland, who are authorized and regulated by the Financial Conduct Authority registration number 203120)

 

In the unlikely event of Insolvency you must Inform MGA Cover Services Limited immediately on +44 (0) 20 3540 4422. Please ensure you retain this booking confirmation form as evidence of cover and value.

 

Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond. This policy will also not cover any loss sustained by Passenger(s) booked on a flight-inclusive package sold and commencing within the United Kingdom.

 

When do I need to pay for my holiday and how much?

We reserve the right to alter the prices of any of the packages that we advertise. At the time of booking you will be told the current price of the package. When you make a booking you will need to pay a deposit for each person named. The balance of the holiday money (the outstanding balance) must be paid before the date below. If you book within the ‘balance due’ period you must pay the total cost at the time of your booking. If you do not pay the outstanding balance for your holiday on or before the date when it is due we may cancel your booking.  In order to avoid extra charges, if we cancel your booking because you have not paid the balance by the balance due date the ‘date of cancellation’ will be 15 days after the balance due date or on whatever date we receive notification in writing of your cancellation, whichever is earlier.

 

Coach Holidays Deposit - £50 per person

 

 Your balance is due 8 weeks prior to departure. Air Holidays deposits and balance due dates differ. Details will be provided on request.

Where items are purchased as part of the tour package these are payable on the balance due date except where items, for example theatre tickets, have been specifically purchased for you and we cannot recover what we have paid or will have to pay on your behalf. In this case the cost will be payable at a separate date notified to you and will not be recoverable by you in the event of a cancellation.

 

Can you change the price of my holiday after you have issued the booking confirmation?

Yes we can, but only under certain circumstances and not within 30 days of departure.  The price of your holiday can be varied due to changes in:- Transportation costs such as fuel and/or fuel tax, ferry operator fares and tolls, embarkation or disembarkation fees at terminals; Exchange rates applied to the particular holiday booked; or Dues and taxes including changes in VAT or any other Government imposed changes.  A small variation, an amount equivalent to 2% of the price of your holiday, which excludes insurance premiums and any amendment charges, will be absorbed or retained. Only amounts in excess of this 2% will be surcharged plus an administration fee of £5 per person.

 

If this means that you have to pay an increase of more than 10% of the price of your holiday, you may cancel your holiday and receive a full refund of all the money you have paid, except for the administration charge.  Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.  Alternatively, you can accept an offer of an alternative comparable holiday of equivalent or superior quality, if available, or an alternative holiday of lower quality, if available. You may then transfer payment made in respect of the original holiday to the alternative holiday. If the cost of the alternative holiday is less than the original holiday, the difference in price will be refunded. We will also pay compensation as set out  below.  Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place.

 

 

Below are the equivalent exchange rates to £1.00 sterling from www.bankofengland.co.uk on 1 June 2016 - £/Euro 1.20 (for tours departing up to 31 May 2018)

on 26 September 2017 - £/Euro 1.14 (for tours departing after 31 May 2018)

Can I change my holiday arrangements?

After we have issued our booking confirmation we will try to accommodate any changes you may want to make but we do not guarantee to do so.  Any changes must be notified to us in writing and signed by the person who signed the booking form.  If we make the changes an amendment fee of £15 will be payable plus any additional charge for the facilities requested.  A significant change after the balance due date will be treated as a cancellation of the original booking and will be subject to the cancellation charges shown below. Examples of  significant alteration would include a change of departure date, holiday or hotel, or number of people travelling.

 

Can I transfer my booking to someone else?

Yes,  provided you give us reasonable notice subject to the following.  This person must be able to satisfy all the conditions for the holiday and a change cannot normally be made later than seven days for prior to departure.  We will make an administration charge of £25 per person for every transfer we make plus any reasonable additional costs caused by the transfer.  You will remain responsible for ensuring that the holiday is paid for by the balance due date. Insurance premiums cannot be transferred.

 

How can I cancel my holiday?

You, or any member of your party, may cancel at any time provided that the cancellation is made by the person who signed the booking form and is communicated to us in writing. You will have to pay cancellation charges set out in the scale below. If you are insured against cancellation you may be able to recover the charges from your insurers.  Your cancellation will take effect from the date when we receive your written confirmation of your cancellation.  You must also return any tickets or vouchers that you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms. Where we have paid for or will have to pay for any tickets these charges will be added to the cancellation charges set out below.

 

Scale of Cancellation Charges

Period before departure within which written cancellation of holiday price is received

Amount of cancellation charge as a %

 

More than   42 days  Deposit

 42 - 29 days  30%

 28 - 15 days  45%

 14 - 8 days  75%

 7  days or less  100%

voluntary termination whilst on holiday 100%

 

What happens if you change my holiday?

The arrangements for your holiday will usually have been made many months in advance.  Sometimes changes are unavoidable and we reserve the right to make them.  Most of these changes are likely to be minor and we will do our best to keep you informed.  If, after booking and before departure, we make a significant change to your holiday you will have the option of withdrawing from the holiday without penalty or alternatively you may transfer to another holiday without paying an administration fee.  In either case we will pay you compensation according to the scale set out below.  A significant change includes a change in departure date, a change of departure point, location of resort or quality of hotel, (excluding single overnight hotels on touring holidays where the quality of the hotel is comparable) or changing the specification of your tour coach to one without air conditioning and WC.

 

If you withdraw from the holiday because we have made a significant change or if we have to cancel your holiday for any reason other than non-payment by you we will offer you the choice of:

 

A comparable replacement holiday if available;

or: a replacement holiday of lower quality together with a refund of the price difference;

or: a full refund of the money you have paid.

 

When we have notified you of the changes and options available, you must tell us your decision as soon as possible and within any timescale we may need to set bearing in mind the need to safeguard the holiday arrangements of other customers.

 

EA Holidays Ltd require at least 25 persons with confirmed bookings on a holiday for it to operate.

 

If the holiday is cancelled because the number of persons who agreed to take it is less than the minimum number required, and you were informed of the cancellation more than 42 days prior to the planned date of departure of the holiday EA Holidays will only refund the amount you have paid EA Holidays Ltd for the holiday. If EA Holidays Ltd cancels your holiday less than 42 days prior to the planned departure of the holiday we will pay compensation on the scale set out below.

 

Scale of Compensation

We will pay you compensation for significant changes on the following scale:

Period before departure in which significant change is notified to you  Amount per person

 More than 42 days Nil

 21 to 42 days  £5

 15 to 20 days  £10

 0 to 14 days £15

 

Payment of compensation according to the scale set out above will not affect your statutory right to claim further compensation if, in all the circumstances, you remain dissatisfied.  Compensation will not be paid where the holiday is changed or cancelled by reason of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. These circumstances include war or threat of war, riot, civil strife, terrorist activity, industrial disputes, fire, quarantine, epidemic or health risks, natural or nuclear disasters, port and terminal closures and or adverse weather or traffic conditions.

 

If, after departure, we need to make a change to a significant proportion of your holiday we will do our best to make suitable alternative arrangements at no extra cost to you. If it proves impossible to make suitable alternative arrangements, or if you have reasonable grounds for refusing the alternative offered, we will arrange transport back to your point of departure, or to an alternative location that we agree to. Unless the change is as a result of unusual and unforeseeable circumstances beyond our control (as described above), you will also be entitled to compensation.

 

If, after departure, we need to make a change to a significant proportion of your holiday we will do our best to make suitable alternative arrangements at no extra cost to you. If it proves impossible to make suitable alternative arrangements, or if you have reasonable grounds for refusing the alternative offered, we will arrange transport back to your point of departure, or to an alternative location that we agree to. Unless the change is as a result of unusual and unforeseeable circumstances beyond our control (as described above), you will also be entitled to compensation.

 

What is the extent of your liability?

We accept responsibility if you or any member of your party is killed or injured as a result of an activity forming part of your holiday arrangements which you booked with us before your departure; or if any part of your holiday arrangements, booked with us in the UK, is not of a reasonable standard; if the failure in your holiday arrangements or any death or personal injury is due to any fault on our part or that of our agents or suppliers whilst acting in the course of their employment. We do not accept responsibility if the failure, death or personal injury is not caused by any fault of ours or of our agents or suppliers or is caused by you or someone not connected with your holiday arrangements; or if the failure, death or personal injury is due to unusual or unforeseen circumstances which, even with all due care, we, or our agents or suppliers, could not have anticipated or avoided. For claims which do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is the price the person affected paid for their holiday (not including insurance premiums and amendment charges).  We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from your holiday at all.

 

If you or any member of your party is killed, injured or becomes ill as a result of transport by ship, train or coach, any liability which we may have to pay compensation is limited in line with the Athens Convention (applies to transport by ship), the Berne Convention (applies to transport by rail) and the Geneva Convention (applies to transport by road).  You can get copies of the relevant conventions from us if you ask.  You should also note that these conventions may limit or remove the carrier's liability to you and the amount which the carrier has to pay you. If we make any payment to you or any member of your party for death, personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to take action against the person or organisation responsible for causing the death, personal injury or illness. Our suppliers (such as accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier.  Some of these conditions may limit or remove the relevant transport provider's or other supplier's liability to you.  You can get copies of such conditions from our offices, or the offices of the relevant supplier.

 

 What do I need to do if I have to complain?

If you have a complaint during your holiday you must tell the Tour Manager if provided or the coach driver at the earliest opportunity so that they can do their utmost to resolve the problem immediately.  If they are unable to resolve the problem to your satisfaction you must complete an Unresolved Problem Form which is available from the Tour Manager or coach driver.  You will be given a copy of this report which you should keep.  If, on your return from holiday, you remain dissatisfied you should write to the company within 28 days. In your letter you will need to quote your booking reference, departure date and the number of the Unresolved Problem Form which you completed at the time. If you do not tell us at the earliest opportunity about a problem giving rise to your complaint we cannot take steps to investigate and rectify it.  In deciding how to respond to your complaint we will take into account the date and time you first drew the problem to the attention of the Tour Manager (if provided) or coach driver.

 

Health & Safety on holiday

In some foreign countries, standards of infrastructure, safety and hygiene may not be as high as those to which we are accustomed in the UK.  You should therefore exercise a greater degree of care for your own protection.  Further information can be obtained from your GP who can provide you with the leaflet "Health Advice for Travellers" published by the Department of Health.  Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period of time.  If you are planning to undertake a bus or coach journey of more than 3 hours you should consult your doctor if you have ever had DVT or pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, a stroke, heart or lung disease or if you have had major surgery in the past 3 months.  We reserve the right to refuse any booking in the absence of a doctor's certificate confirming that you are fit to travel.  During the journey we provide comfort stops as frequently as possible.  During these stops you are encouraged to get off the coach and walk around.  Exercise reduces any discomfort which may be caused by periods of immobility.  During any journey you should drink alcohol only in moderation as it leads to dehydration.

 

Passenger behaviour

We want all our customers to have an enjoyable and carefree holiday.  But you must remember that you are responsible for your behaviour and the effect it may have on others.  If you or any member of your party is abusive or disruptive or behaves in a way which, in our reasonable opinion, could cause damage or injury to others or in any way be detrimental to the enjoyment of their holiday, or which could damage property, we have the right, after reasonable consideration, to terminate your contract with us.  If this happens we will have no further obligations or liability to you.

 

If you damage or soil, howsoever caused, East Anglian Holidays or our suppliers property you will be charged in full for repair, cleaning or replacement.

 

The Tour Manager, coach driver, representative, ship's captain, or authorised official of other means of transport is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive.  If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges according to the scale shown.  If the refusal is during the holiday or on the return journey we have the right to terminate the contract and will have no further obligations or liability to you.

 

Audio equipment of any type may not be used on the coach. You may not use mobile telephones when on the coach but may be used in cases of extreme emergency with the prior agreement of the Tour Manager.

 

Pets

We do not allow pets to taken on our holidays.  Registered Assistance Dogs will normally be accommodated on UK holidays but not on overseas holidays.

 

What happens if I am delayed?

Your travel insurance may cover you for some delays.  In addition where you are delayed for more than six hours in any one day we will seek to minimise any discomfort and where possible, arrange for refreshments and meals as appropriate.

 

Do I need to take out travel insurance?

We strongly advise all our customers to take out travel insurance. It is not compulsory to have travel insurance for our holidays in the United Kingdom but is compulsory for our holidays operating outside the United Kingdom.  If you do not have adequate insurance and require our assistance at any time, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers.

 

What assistance will you give me if things go wrong when it is not your fault?

If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us in the UK, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings.  Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves.  We limit the cost of our assistance to you and any member of your party to £5000 per party.

 

Special needs

Unfortunately some hotels do not provide adequate facilities for guests with mobility problems or who suffer from other disabilities.  Please notify us before you book if you or a member of your party has special needs or suffers from a disability.

We want to plan your holiday so that special needs and requests can be accommodated as far as is reasonable.  If you will need assistance or special facilities in the hotel, or think you may have difficulties in taking part in excursions or boarding and travelling on the coach or other means of transport you must let us know in advance.  Our Drivers and Tour Managers like to help and are happy to provide general assistance to our customers but will not be expected to:

 

Provide assistance which extends to bodily lifting and carrying of any customers. Undertake anything which may put their health, safety, welfare or the legal requirements for a break at risk.  Act as (physical or social) carers (including help with personal hygene, dressing, eating or any medical services. This list is not exhaustive) for customers at any time before, during or after the holiday.

 

Not all the holidays in this brochure may be suitable for you. Even a holiday which in every other way is suitable may have a component which is not.  We want you to enjoy your holiday and will try to help you by pointing out any problems we can foresee in regards to our holidays. However the holiday you choose is your responsibility and we do not accept any responsibility if a holiday or a component of a holiday which is in any way inappropriate for you or is incompatible with your abilities.

 

If you wish to take a folding wheelchair on holiday or mobility scooter you must request this at the time of booking.  Whilst we like to help we have limited space available and you should ensure that we can accommodate your request before completing your booking with us.  Any such device must  break down into seperate parts each weighing no more than 20kg.  The user or companion must be able and agree to dismantle and reassemble the device and store it in the luggage hold under instruction of the coach driver. Conditions regarding Luggage and the HomeLink Service  will  apply.

 

Special requests

If you have a special request, we will do our best and pass your request on to our suppliers.  You must make any request before you make your booking and ensure that you provide as much detail as possible.  If fulfilment of your special request is vital to your holiday, it must be specifically agreed with us before or at the time when you make your booking. Confirmation that a special request has been noted or passed on to our supplier is not confirmation that your request will be met.  All special requests are subject to availability unless the request is shown as ‘confirmed’ on your confirmation invoice.  If fulfilment of your special request incurs any additional costs, this amount will be added to your invoice or we will inform you that it will have to be paid locally.

 

If your special request relates to a special diet, please tell us before booking or as soon as you are medically advised and send us a copy of the diet.  We will contact the hotel or hotels on your holiday but please note that some hotels may not have facilities to cope with special diets and we cannot be held liable for their failure to do so unless we have specifically confirmed to you that a special diet will be catered for and this is shown as confirmed on your confirmation invoice.  Of course we won’t always know how well a supplier may cope with a special diet but where we think that a hotel is unlikely to be able to cope with a special diet we will tell you prior to issuing a booking confirmation so that you can exercise your right to cancel.

 

Coach seating

There is a seating plan of the coach for each holiday, but it is possible that on occasions operational reasons will require a coach with a different configuration to be used.  We reserve the right to alter a coach-seating plan and allocate seats other than those you have booked. On very rare occasions we may have to  alter a coach-seating plan to maximise bookings.  Requests for particular seats can be made on most holidays when booking but because allocations are made on a first come, first served basis you are recommended to book early. When your booking is confirmed you will be offered the best seats that are available at that time.  If you know someone who may want to book later but sit near you please discuss this with us at the time you make your booking. Specific seats will not be allocated on coaches which operate on feeder services between joining points and main holiday departure points, on coaches which carry out transfers to and from seaports or on air holidays.

 

Pick up point, itineraries, travel documents and passport

You are personably responsible for ensuring that you are at the correct location, at the correct time, with the correct documents and we will not be held liable for any loss or expense suffered by you or your party because of incorrect travel documents or if you or anyone in your party is not at the at the correct location at the correct time. British citizens travelling outside the United Kingdom must have a full UK passport valid for a minimum of three months  after the scheduled date of return.  Non-UK citizens must seek passport and visa advice from the consulates of the countries you plan to visit prior to making a booking for one of our holidays  The name on the passport and the name on the ticket must be the same.  If someone in your party changes their name after the booking is made you must tell us immediately so that we can issue the ticket in the new name.

 

Approximately 7 to 14 days prior to departure we will send the lead named passenger all the necessary labels so that you receive them in good time.  Certain travel documents are retained by us and your Tour Manager, driver will then issue them to you at the relevant time. If you lose a travel document after it has been issued to you we will require you to meet the direct cost charged by the carrier/supplier for the issue of a duplicate or replacement. East Anglian Holidays Limited reserve the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom and any other sovereign state through which the tour will operate.

 

Included excursions are detailed on the relevant brochure page and refunds will not be made for any excursion not taken. Admission fees to buildings, grounds, fares for scenic cruises, train rides etc are not included in the price of the holiday unless otherwise stated on the relevant brochure page. No refund will be made if a passenger does not wish to take advantage of any part of a holiday which is included in the price.

 

Luggage

Please ensure that the luggage labels provided by us are securely attached to your luggage. Please note that due to limited space both on the coach and for the HomeLink Service we restrict luggage to one medium sized suitcase weighing no more than 20kg per person. You may also take a small holdall of a size appropriate to be stored on the overhead luggage rack.  When an overnight stop is used en route to your destination you may also bring a small overnight bag with you. You must inform the driver when your luggage is being loaded to ensure that it is easily available st the overnight stop. The luggage lockers on the coach will remain locked but we do not accept any responsibility for loss or damage to belongings left on a vehicle. We recommend you to take all your belongings with you.

 

If you exceed these allowances we may agree to carry the luggage if space and weight restrictions allow and the welfare of staff is not placed in jeopardy but we are under no obligation to carry any items in excess of the limits set.

 

HomeLink Service

This is available on bookings made 14 days or more prior to departure, after this time we may, at our discretion, provide the HomeLink service but in these circumstances it will be subject to an administration charge of £10.00.

 

You may be required to share your vehicle. This is East Anglian Holiday’s decision and if any customer is not prepared to share a vehicle East Anglian Holidays will not accept any responsibility for transport to or from the coach.  If by exceeding your luggage allowance or for whatever reason, either on outward or return journeys, an extra vehicle is deemed by East Anglian Holidays or its suppliers to be required, East Anglian Holidays accepts no responsibility for transport to or from the coach or any expense incurred.

 

East Anglian Holidays reserves the right to make all decisions regarding the HomeLink Service.  Any changes you wish to make which are acceptable to East Anglian Holidays and are made later than 14 days prior to departure will be subject to an administration charge of £10.00.  If you or any member of your party attempt to make any changes to the HomeLink arrangements other than directly with us, the HomeLink Service will be withdrawn and EA Holidays accepts no responsibility for transport to or from the coach or any expense incurred.

 

If you live outside the area for the free HomeLink Service but ask for this service to be extended, you are accepting an extra charge, the amount of which will be provided on request from our office. This will be added to your invoice. If, after consideration, you wish to decline this service and make your own way to and from the coach you must let us know immediately or at latest before 14 days prior to departure.

 

It is your responsibility to ensure that your luggage is transferred to the correct vehicle for the homeward HomeLink Service.

 

Infectious or Contagious Diseases

We want to provide a healthy environment for our customers so we reserve the right to refuse carriage to anyone who has an infectious or contagious illness. If you have suffered from such an illness within 14 days of departure you must obtain a letter from your GP confirming that you are not contagious or infectious. We reserve the right to terminate your holiday at any time as a result of any such an illness. We will not offer any refund under either of the above circumstances however it may be that such a cancellation would be covered by your travel/holiday insurance.

 

Single Occupancy

Single occupancy of rooms when available may be subject to a supplementary charge and this will be shown on the brochure page.

 

Entertainment

Some of our hotels arrange entertainment. Where this is an integral part of the holiday details are given on the respective brochure page.  If a hotel is planning to provide entertainment but withdraws this after we have included it in the itinerary we will try to provide you with a substitute activity such as a game of bingo or quiz. Where it is not specified it may still be available but is at the discretion of the hotel and is not guaranteed. Entertainment may be withdrawn due to lack of demand or for operational reasons.

 

Suppliers and hotel facilities

Suppliers and hotel facilities have been described in good faith but due to maintenance, changes by the supplier etc we cannot guarantee that a given facility will be available at any given time. Ferries, cable railways, boat trips and many other itinerary components may depend on weather conditions and may be suspended by the supplier. If the withdrawal of a facility means an excursion or route has to be altered we will do our best to make any changes in such a way as to improve if possible or at least to detract from the holiday as little as possible.

 

Pictures of hotels used in the brochure are often provided by the supplier and they sometimes have different styles and sizes of rooms and we can only show one picture.  Hotels often enhance images with champagne, trays of food etc which may be available as an extra but is not normally included in the room as standard. Hotel grading and star ratings are different in each country.  A 3 star in one country could be better, in some ways, than a 4 star in another. We use the star ratings for the country the hotel is located in.  Some hotels, or more usually hotel chains have opted out of the normal grading schemes but self grade according to the same, or their own, set of parameters.

 

GDPR

In order to fulfil our contract with you, improve the products/service we offer and send  promotional material, we need to process personal data we obtain from you. Details of how we use this data is in our privacy policy which may be obtained by contacting our office. East Anglian Holidays Ltd (the Data Controller), fully complies with the General Data Protection Regulations.

If you would like us to stop sending you information about our products or contacting you for any reason please use our Contact Us page. Include your name and address and email address so we can identify you. We may contact you one last time to confirm this request is genuine.

EA Holidays

1 Compass House, Trenowath Place, King Street, King's Lynn, Norfolk, PE30 1EN

Phone: Admin:+44 (0)1553 353053         Reservations/Enquiries: 0800 3202100

 

Email: enquiries@eaholidays.co.uk

EA Holidays, 1 Compass House, Trenowath Place, King Street, King's Lynn, Norfolk, PE30 1EN.

Phone: Admin:+44 (0)1553 353053,

Email: enquiries@eaholidays.co.uk

Phone: 0800 3202100